FAQ

img 1144

SHopping

Mr Jan Gear started as a webshop selling directly to customers. Today, our products are also available in a growing list of specialised stores:

  • Foto Coudenys – Koning Albertstraat 13, Veldegem, Belgium –www.fotocoudenys.be
  • Foto Fennica – Itämerenkatu 16, 00180 Helsinki, Finland – +358 9 6859 0800 – www.fotofennica.fi
  • Foto Pomucky – Dejvická 397/34, 160 00 Praha 6 - Bubeneč, Czech Republic – +420 777 154 773 – www.fotopomucky.cz
  • Augenblicke eingefangen – Schonenfahrerstr. 7, 18057 Rostock, Germany – +49 381 2038 9994 – www.augenblicke-eingefangen.de
  • IPLN - Spécialiste photo et vidéo – 17 Place Bellecour, 69002 Lyon, France – +33 4 78 42 15 55 – serviceclient@ipln.fr – www.ipln.fr

We accept Visa, Mastercard, and PayPal.

Our products comply with European law with a 2-year warranty, but we design gear that’s built to last.

We regularly offer special promotions and outlet items. We recommend signing up for our newsletter (in the footer) to stay up to date!

Repairs & Returns

We are meticulous in making and shipping our items. However, if you are unsatisfied, you can return the product. If we receive it in original condition and on time, we will issue a refund. Read more about our refund policy here.

No — all items must be returned in original condition. We cannot accept used or damaged products.

Shipping

All products are shipped directly from our factory in Slovakia

Shipping to

Small Package (PO Box)

Boxed Items

Plus 10kg Box

EU

€8

€20

€20

Scandinavia & Outside EU

€20

€25

€40

Rest of the World

€20

€25

€40

Once your order has been shipped, you will receive a tracking number in a separate email.

mrjg logo wide

We create premium products for outdoor photography – handmade with high-quality materials in our European factory.