Terms and conditions
- In these terms we or us mean Mr.Jan Gear, you or your the customer and our website https://mrjangear.com and day or days mean working day or working days.
- MrJan Gear is a part of Penguin Company s.r.o. registered in Czech Republic.
- These terms and conditions apply to all items sold on our website.
- If you buy an item at our website, you agree that you have read, understood and agreed to these terms.
- We reserve the right to modify or delete these terms and conditions without notice to the consumer. The terms and conditions of the time of purchase are for that purchase applicable.
- These terms are governed by Czech law.
- If there is anything about these terms and conditions that you don’t agree to, please don’t hesitate to contact us.
Payment / Prices
- We accept Paypal and all major credit cards and payment by direct transfer. (more information, see www.paypal.com).
- Prices are retail prices in Euro or, depending on your country of visit, US Dollar, Swiss Francs, Norwegian kronor or Japanese YEN
- Prices you see at the product page in Euro are including VAT.
- The tax and shipping costs will be calculated based on your address during checkout.
- Prices at the time of your purchase apply to your order.
- The prices do not include import fees, customs fees, taxes and other duties that are charged by your local government.
Shipping / Delivery
- Unless stated otherwise in the product description, all orders will be shipped within 5 days after the payment is received.
- Your order will be shipped to your indicated address.
- We are not responsible for delayed, damaged, lost or misplaced orders.
- We don’t write “gift” on your package and we are not responsible for import fees, customs fees, taxes and other duties that are charged by your local government, they are your own risk and expense.
- Once the package has been shipped, the delivery address can not be changed.
- If a package can not be delivered by our carrier for any reason or if you refuse the package you will be charged for all shipping costs.
Estimated shipping costs
|Shipping to:||Small package (PO box)||Boxed items||Plus 10Kg box|
|Within EU||€ 8||€ 20||€ 20|
|Scandinavia & outside EU||€ 20||€ 25||€ 40|
|Rest of the world||€ 20||€ 25||€ 40|
Refunds / Exchanges
- We make and ship our items with care. If you’re not satisfied with your order for any reason, please contact us by sending an email within 5 days after you received your item.
- You can send your order back at your own expense after you received a confirmation from our side. Once we received the item in original new condition with original packaging we’ll give you a refund or exchange. If the item is not in original new condition we have the right to refund you partially or not refund you at all.
- If you want to exchange your item, you are responsible for all additional shipping cost and the new item will be shipped after the returned item is received in original new condition.
- If you send your item back to us, don’t forget to write in the shipping documents that it is a return shipment otherwise the customs that we have to pay are at your expense.
- Custom orders are an exception in the “refund / exchanges” part of these terms and conditions. Custom orders can not be returned or exchanged since they are specially produced for you.
- We have the right to cancel your purchase and refund your money at any time.