Terms and conditions
- In these terms, we or us means MrJan Gear, you means the customer, our website is https://mrjangear.com and day or days mean working day or working days.
- MrJan Gear is a part of Penguin Company s.r.o. and is registered in the Czech Republic.
- These terms and conditions apply to all items sold on our website.
- If you buy an item on our website, you agree that you have read, understood and agreed to these terms.
- We reserve the right to modify or delete these terms and conditions without notice to the consumer. The terms and conditions on our website at the time of purchase apply to that purchase.
- These terms meet the requirements of Czech law.
- If there is anything about these terms and conditions that you disagree with, please contact us.
Payment / Prices
- We accept Paypal, all major credit cards and payment by direct transfer. Due to the high cost, we charge an extra fee for using PayPal (for more information, see www.paypal.com).
- The best method for buying online is to use a credit card
- Prices are retail prices in euros or, depending on your country of visit, US Dollar, Swiss Francs, Norwegian kronor or Japanese YEN
- The prices on the product page are in euros and include a Slovakian VAT of 21%.
- The tax and shipping costs will be calculated based on your address during checkout. We charge you for the VAT percentage of the country you are ordering from.
- Prices at the time of your purchase apply to your order.
- The prices do not include import fees, customs fees, taxes and other duties charged by your local government.
Shipping / Delivery
- Unless stated otherwise in the product description, all orders will be shipped within five days after your payment has been received.
- Your order will be shipped to your indicated address.
- We are not responsible for delayed, damaged, lost or misplaced orders.
- We are not responsible for import fees, customs fees, taxes and other duties charged by your local government.
- Once the package is shipped, the delivery address cannot be changed.
- If a package cannot be delivered by our carrier for any reason, or if you refuse the package, you will be charged for all shipping costs.
Estimated shipping costs
| Shipping to: | Small package (PO box) | Boxed items | Plus 10kg box |
|---|---|---|---|
| Within the EU | € 8 | € 20 | € 20 |
| Scandinavia & outside the EU | € 20 | € 25 | € 40 |
| Rest of the world | € 20 | € 25 | € 40 |
Refunds / Exchanges
- We make and ship our items with care. If you’re unsatisfied with your order for any reason, please send us an email within five days after you have received your item.
- You can send your order back at your own cost after you have received a confirmation from us. Once we have received the item in its original, new condition, with the original packaging, we’ll give you a refund or exchange. If the item is not in its original condition, we have the right to refund you partially or not refund you at all.
- If you wish to exchange an item, you are responsible for all additional shipping costs. The new item will be shipped after the returned item is received in its original condition.
- If you send your item back to us, don’t forget to write in the shipping documents that it is a return shipment. If this is not mentioned, the customs that we have to pay are at your expense.
- Custom orders are an exception in the “refund/exchanges” part of these terms and conditions. Custom orders can not be returned or exchanged since they are custom produced for you.
- We have the right to cancel your purchase and refund your money at all times.
